Below are some of our favorite CX Design resources. We encourage you to use and share these items with anyone who will find them valuable.
Videos / Recordings:
Tools / Templates
- Service Design - Customer Journey Canvas
- Tobi Johnson's Customer Journey Worksheet
- Stanford d.school - Bootcamp Bootleg
- The Culture Map: This Culture Map template can be leveraged to get more clarity around the systems and levers within your organizational culture. It is an approachable worksheet that can help you get the ball rolling more effectively on transformational initiatives.
- link to download - http://xplaner.com/culturemap
- hand drawn slidedeck overview - http://www.slideshare.net/dgray_xplane/culture-mapping-space-and-place
- Empathy Map: An Empathy Map is a helpful tool when analyzing customer/employee interviews and interactions. It can enable you to surface people's key needs and drivers with greater intention.