STEP 1 - LEARN THE CXJM METHODOLOGY

step 1 - lEARN tHE cxjm methodology
In order to get the most out of a CX Journey Mapping exercise, we find it important to first learn our methodology through the use of a generic teaching example.  This will allow you to gain a full understanding of the process without being bogged down by your own business complexities. Here are our recommended steps for getting started.

REVIEW THIS OVERVIEW DECK:

  • Crash Course in CX Journey Mapping -  (pdf) 

JOIN US FOR AN UPCOMING WORKSHOP EVENT:

DOWNLOAD OUR CXJM TEACHING MATERIALS (ZoomGo Example):


STEP 2 - DESIGN A CUSTOMIZED CXJM SESSION:

Blank DIY Journey Mapping Canvas.jpg

Once you feel comfortable with your understanding of the CX Journey Mapping process, you can then begin to move towards holding a customized session at your organization. below are the recommended steps to follow to prepare and run a CXJM Design Session

CAREFULLY READ THIS OVERVIEW OF REQUIRED PREPARATIONS:

  • How to Prepare For a CXJM Design Session slide deck: PDF or PPT)

DOWNLOAD OUR CXJM DESIGN MATERIALS:


Finally - PLEASE REACH OUT FOR HELP!

HAVE QUESTIONS? 

INTERESTED IN HAVING US FACILITATE AN EVENT?

PLEASE REACH OUT! WE HAVE A GLOBAL TEAM READY TO WORK WITH YOU.