Updated CX Journey Mapping Workshop Slides

We are excited to be rolling out our new and improved version of our CXJM workshop deck that reflects all the refinements we've made over the last 12 months. We've incorporated lots of your feedback and have used it to make our Journey Mapping methodology even more efficient and effective.

This file can be downloaded as a PDF or as a PPT

New updates include:

  1. New slidedeck with improved formatting
  2. better examples throughout the deck
  3. refinements to Journey Mapping process

More details about the changes in our Journey Mapping process in in our overview of the CX Journey Map process diagram.