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London - Journey Mapping Workshop

  • Oracle 1 South Place London, England, EC2M 2RB United Kingdom (map)

Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action. Through engaging with peers and expert coaches, participants will gain first-hand knowledge of an emerging, human-centred approach to customer experience design: from the customer’s point of view.

This interactive workshop will include:  

  • Hands-on experience of mapping customer journeys.
  • Use of maps to diagnose customer experience issues and identify opportunities.
  • Designing experiences that meet your customer expectations and deliver business value

register at this link: