London - Journey Mapping Workshop

  • Oracle 1 South place London, EC2M 2RB UK

Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action. Through engaging with peers and expert coaches, participants will gain first-hand knowledge of an emerging, human-centred approach to customer experience design: from the customer’s point of view.

This interactive workshop will include:  

  • Hands-on experience of mapping customer journeys.
  • Use of maps to diagnose customer experience issues and identify opportunities.
  • Designing experiences that meet your customer expectations and deliver business value

Register here: http://www.oracle.com/us/dm/seo100540164-emea-gb-ip-ipi1-ev-3032924.html