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London - Journey Mapping Workshop

  • Oracle 1 South place London, EC2M 2RB UK (map)

Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action. Through engaging with peers and expert coaches, participants will gain first-hand knowledge of an emerging, human-centred approach to customer experience design: from the customer’s point of view.

This interactive workshop will include:  

  • Hands-on experience of mapping customer journeys.
  • Use of maps to diagnose customer experience issues and identify opportunities.
  • Designing experiences that meet your customer expectations and deliver business value

Register here: 

Earlier Event: September 1
Zurich - Journey Mapping Workshop
Later Event: September 27
Helsinki - Journey Mapping Workshop