London - Journey Mapping Workshop

  • Oracle London City Office 1 South Place London, England, EC2M 6 United Kingdom

Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action. Through engaging with peers and expert coaches, participants will gain first-hand knowledge of an emerging, human-centred approach to customer experience design: from the customer’s point of view.

This interactive workshop will include:  

  • Hands-on experience of mapping customer journeys.
  • Use of maps to diagnose customer experience issues and identify opportunities.
  • Designing experiences that meet your customer expectations and deliver business value

Register here: http://www.oracle.com/us/dm/seo100555246-emea-gb-ip-ce1-ie1a-ev-3112208.html