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Designing CX

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Designing CX

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INNOVATION BLOG

Learn how to drive a transformative approach and engagement between brands and customers.


August 27, 2015

Effective Digital Strategy

August 27, 2015/ Brian Curran

Measurement - Today's leading service professionals work with sales and marketing. There is one key KPI that they should be focussed on - this is NPS, Net Promoter Score. How do we get more customers to recommend our brand? Think about how we go through the process of delivering the experiences that will drive those results.

August 27, 2015/ Brian Curran/
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Brian Curran

  • Chief Brand Officer
  • Changing Digital Behaviors

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